Support

Support & FAQ

The fastest way to reach us is email: support@musiccred.com. We answer every message.

Is MusicCred available right now?

MusicCred is being rebuilt. The iPhone app is still listed on the App Store, but some features are unavailable until the relaunch, and the Android app returns with the relaunch. Bookings reopen market by market. If you want early access when your city opens, email support@musiccred.com.

I am a venue or an artist. How do I get on the platform?

Email support@musiccred.com with your name, city and a link to your page or venue. We will reach out as your market opens.

How do I delete my account or my data?

Email support@musiccred.com from the address on your account with the subject “Account deletion request.” We will confirm and process the request in line with our Privacy Policy.

I had a booking or a payment question from a past show.

Email support@musiccred.com with the date, the venue and the artist. Payments on MusicCred were processed through Stripe; include any receipt or payout email you have.

MusicCred Cares: can you sponsor our benefit?

Tell us about the event, the cause and the date at support@musiccred.com.

Press and partnerships

Email support@musiccred.com.

Where are the legal documents?

Privacy Policy and Terms of Service.